AN UPDATE ON COVID-19

At Maui Paradise Properties, our number one concern is the health and safety of our guests, owners, and employees. We want to make you aware of the additional steps that we are taking to defend against coronavirus spread (COVID-19). We are closely monitoring developments and adjusting our processes accordingly so please check this page often for the latest updates.

Flexible Booking Policy

Trips with check-in dates between July 31, 2020 and October 31, 2020:
Good news—our worry-free change and cancellation policy is still in effect until October 31st, 2020. You are eligible to receive 100% credit towards a future stay or cancel minus the $99.99 processing fee, as long as you do so at least 30 days before your check-in date.

For changes or cancellations with arrivals in less than 30 days, our Covid-19 rules are still applying to Covid-19 situations. If you are unable to travel to Maui due to local travel restrictions, needing to quarantine either at home or on Maui, or because of a positive Covid-19 test result, you can receive a one-time, 100% credit towards a future stay minus the $99.99 processing fee with a check-in date within 15 months. Proof of restriction or positive test is required.

We strongly recommend travel insurance that we can provide for you for other standard non-Force Majeure cancellation reasons including a new Covid-19 cancellation refund option.

Increased Housekeeping Standards

We are proud of our already high housekeeping standards. Our professional housekeeping team goes above this standard and is taking extra care to minimize the spread of coronavirus.

In line with World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and Hawaii Department of Health (HDOH) guidelines, our local cleaning and maintenance crews have implemented enhanced cleaning procedures across our properties, including the use of bleach-based cleaning products.

Our staff is prepared to implement the CDC and WHO instructions for cleaning and disinfecting any property that is found to have had an exposed guest. We will also follow the same guidelines, where applicable, for notifications and quarantine measures.

Read more about our health and housekeeping standards here.

Safety

MPP has implemented meticulous safety protocols rooted in technology and training. Our service managers are “Certified Short-Term Rental Safety Inspectors” through Breezeway’s Dwell Safe program. We are the only company in Hawaii, and one of just a few throughout the USA, to have certified our inspectors. You can read more about our rigorous safety standards here.

Minimized Person-to-Person Contact

Vacation rental properties often have the advantage of privacy and a reduced need for person-to-person contact. Furthermore, most of our homes are fitted with lockboxes or smart locks that allow guests to check-in and out independently, without interfacing face-to-face with people.

Health and Safety Guidance

The best protection against coronavirus is to take steps not to contract it. These are the most important preventative steps that can be taken by everyone:

  • Wash your hands with soap regularly and thoroughly
  • If you don’t have access to soap, use hand sanitizer
  • Avoid touching your face
  • Avoid contact with sick people and stay home and seek medical attention if you, yourself feel ill

What do I do if I have coronavirus exposure during my vacation?

If you believe you are at risk of exposure during your trip at any point, please contact MPP so we can take appropriate measures to protect potential guests and employees. You can contact our team at 808-214-1011 or rentals@mpphawaii.com

Additional Resources:

We continue to track the situation closely as it progresses and will update this page as new information becomes available.